REFUND POLICY

Effective Date: 2/27/2026
Company: Haulweb LLC
Website: haulweb.com

1. General Policy

Haulweb offers subscription-based software services.

We may provide refunds in accordance with the terms below. Refund eligibility is determined at Haulweb’s sole discretion.

2. Subscription Fees

Subscription fees are billed:

• Monthly or annually, depending on the selected plan

• In advance of the billing period

Unless otherwise stated in writing, fees are non-refundable once the billing cycle has begun.

3. Refund Eligibility

Refunds may be issued in the following situations:

A. Duplicate Charges

If you were accidentally charged more than once for the same billing period.

B. Billing Errors

If an incorrect amount was charged due to a system error.

C. Service Failure

If the Services were materially unavailable due to system failure for an extended period and the issue was not resolved within a reasonable timeframe.

D. Discretionary Refunds

Haulweb may issue refunds on a case-by-case basis for customer satisfaction purposes.

4. Non-Refundable Situations

Refunds will generally not be issued for:

• Partial use of a billing period

• Failure to cancel before renewal

• User error

• Change of business decision

• Account suspension due to violation of Terms

• Dissatisfaction with features clearly described prior to purchase

5. Cancellation Policy

You may cancel your subscription at any time.

Upon cancellation:

• Your subscription remains active until the end of the current billing period

• No future charges will be made

• Access may be limited after the billing period ends

Cancellation does not automatically trigger a refund.

6. Trial Periods

If a free trial is offered:

• No charges will occur until the trial ends

• You must cancel before the trial expiration date to avoid billing

Trial periods are non-refundable once converted into paid subscriptions.

7. Refund Request Procedure

To request a refund, contact:

[Support Email]

Include:

• Account email

• Invoice number

• Reason for request

Refund requests must be submitted within 14 days of the original charge unless otherwise required by law.

8. Processing Time

Approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method only.

Haulweb is not responsible for delays caused by banks or payment processors.

9. Chargebacks

If a chargeback is initiated without first contacting support:

• Account access may be suspended

• Future service may be denied

We encourage customers to contact us directly to resolve billing issues.

10. Modifications

Haulweb reserves the right to update this Refund Policy at any time.

Updated policies apply to future purchases only.